Managed IT Support
Dedicated helpdesk, on-site and remote support, 24/7 monitoring and proactive maintenance.
Managed IT services
Managed IT.
That just works.
We take the noise, risk and uncertainty out of IT, so you can focus on running your business.
Every engagement starts with an initial assessment of your environment, at no charge and no obligation.
- Established2011
- Endpoints managed1,000+
- Business networks50+
- Microsoft 365 users100s
- Monitoring24/7
- Google rating4.8
- Years of managed IT15
- Contract termMonth to month
- Cloud and identityMicrosoft 365
- Cloud platformMicrosoft Azure
- Endpoint securityESET
- Backup and recoveryVeeam
- NetworkingUbiquiti UniFi
- TelephonyCloud hosted
- Service deskFreshdesk
Services
What we do
Cybersecurity
ESET-backed endpoint protection, email security, compliance and security advisory.
Microsoft 365 & Azure
Licensing, migration and management by Microsoft 365 and cloud specialists.
Networking & Infrastructure
UniFi-based business networks, fast, stable, secure connectivity across sites.
Backup & Disaster Recovery
Veeam-powered backup with tested recovery plans for real peace of mind.
Business Telephony
Cloud telephony with professional call routing, lower costs and work-anywhere handsets.
Connectivity across Africa
Fibre, wireless and LTE links for offices and sites anywhere on the continent, sourced and managed end to end.
Cloud and colocation hosting
Servers hosted in Microsoft Azure, or your own hardware in rack space at a Teraco data centre.
Hardware supply
Laptops, servers, firewalls and network equipment. We scope what the work actually needs first, so you buy the right thing once.
Why Ping-IT
Your IT department, without the overhead.
Ping-IT is a managed IT services provider helping South African businesses reduce downtime, improve security and use technology to drive growth. Since 2011.
Proactive, not reactive
We monitor, maintain and fix issues before they cost you time, not after.
Business-first thinking
Technology decisions tied to business outcomes, not tech for its own sake.
Clear accountability
One partner, one number to call. We own the problem until it’s solved.
No long-term contracts
Month-to-month engagement. We earn your business every single month.
Rated 4.8 on Google
Ping-it has been an excellent partner to work with. Their service is efficient, reliable, and professional. Communication is clear and timely, which makes the entire process smooth from start to finish.
The level of service offered by Ping IT is absolutely outstanding. Always a click away and the response time is phenomenal! Great service.
Excellent service and knowledgeable team.
We are an Accounting and Auditing firm, and we have used Ping-IT as our outsourced IT provider for a few years. Ping-IT use great initiative in our environment and their support desk is excellent.
Amazing service from Ping and especially Calynn and Joshua – consistently deliver and are responsive, friendly and professional
Always super helpful!
… they treat you like you are their only customer and make sure they assist you very fast so that you can go on with your work, and I work for a large and very fast pace company.
Have been using Ping-IT for quite a while now and haven’t received anything sub brilliant so far. Their staff is super helpful and professional.
Excellent service always willing to help in seconds
Definitely recommend Ping-IT, service is world class.
All your IT business solutions found under one roof at great prices.
Very friendly and helpful staff and the prices are very fair
No noise. No surprises. Just IT that works.
Our process
How we work
- 1
Discovery
We map your environment, users, risks and priorities.
- 2
Baseline
We standardise, secure and document everything.
- 3
Implementation
We deploy correctly, with minimal disruption.
- 4
Management
We monitor, support and continuously improve.
- Who we serve
- From SMEs to multi-site organisations. Manufacturing, logistics and warehousing, professional services, engineering, import and distribution, financial services, retail and wholesale, automotive and industrial.
- Technology we standardise on
- Microsoft 365, Microsoft Azure, ESET, Ubiquiti UniFi, Veeam and Freshdesk. All third-party names and marks are the property of their respective owners.
Engagement model
Simple. Transparent. Scalable.
Per user, per month
One simple, predictable cost per seat. Support, monitoring and management included.
Easy to scale
Add or remove users as your team changes. Your IT costs flex with your business.
No long-term contracts
Month-to-month engagement, flexibility instead of lock-in.
Getting started
- 1. Initial assessment
- 2. Tailored proposal
- 3. Seamless onboarding
Common questions
Questions we get asked
What does a managed IT service provider actually do?
We take responsibility for your entire IT environment. That means a helpdesk your staff can call, 24/7 monitoring that catches problems before they cause downtime, patching and security, plus planning so your technology keeps pace with your business. You get an IT department without hiring one.
How much does managed IT support cost in South Africa?
Ping-IT charges one predictable price per user, per month. Support, monitoring and management are included, so there are no surprise hourly invoices. The exact rate depends on how many users you have and which services you need, and we quote it after an initial assessment.
Are we locked into a long contract?
No. Ping-IT works month to month. We would rather earn your business every month than hold you to a three year agreement.
Do you support businesses outside Johannesburg?
Yes. On-site support is based in Gauteng, and remote support covers the whole of South Africa. We also deliver project and cloud work nationally, and support clients who have remote or offshore offices.
How quickly do you respond to a support request?
Priority is set by how much of your site is affected. A single user with a workaround is low, a team or shared service being down is medium, and a whole company outage is high. Response targets are agreed in your service level agreement.
Can you work alongside our existing IT person?
Yes. Many clients keep an internal IT person for day to day requests and use Ping-IT for monitoring, security, infrastructure and escalation. We are happy to be the layer behind your team rather than replacing it.
Get started
Let’s take control of your IT environment.
We’ll assess where you are, and show you exactly where we can improve.
Thanks, we have it.
One of our team will be in touch shortly. If it’s urgent, call us on 010 020 1288.
