Managed IT Support
Dedicated helpdesk, on-site and remote support, 24/7 monitoring and proactive maintenance.
Managed IT services
Managed IT.
That just works.
We take the noise, risk and uncertainty out of IT, so you can focus on running your business.
Every engagement starts with an initial assessment of your environment, at no charge and no obligation.
- Established
- 2011
- Devices managed
- 1,000+
- Monitoring
- 24/7
- Google rating
- 4.8
01About Ping-IT
Your IT department, without the overhead.
Ping-IT is a managed IT services provider helping South African businesses reduce downtime, improve security and use technology to drive growth.
Since 2011 we have delivered reliable IT support, cloud solutions, cybersecurity, networking, backup and disaster recovery to businesses ranging from SMEs to multi-site organisations.
Our approach combines enterprise-grade technology, proactive monitoring and responsive local support, so our clients can focus on running their businesses while we manage their technology.
Founded in 2011
South African owned and operated for 15 years.
Johannesburg-based
On-site support in Gauteng, remote support nationwide.
National reach
Project and cloud services delivered across South Africa.
International capability
Support for clients with remote and offshore offices.
02The problem
IT shouldn’t slow your business down.
- Slow, frustrating supportTickets sit unanswered while your team waits.
- Recurring issues never fully resolvedThe same problems come back, week after week.
- No visibility into your IT environmentYou don’t know what you have, or what’s at risk.
- Growing security vulnerabilitiesUnpatched systems and gaps that widen quietly.
- Reactive IT, always fixing, never improvingConstant firefighting, no forward planning.
Unmanaged IT risk
Small issues compound quietly. Downtime, data loss and security exposure all carry a real cost.
Over time, it costs more than you think.
03The Ping-IT approach
We take ownership.
01
Proactive, not reactive
We monitor, maintain and fix issues before they cost you time, not after.
02
Business-first thinking
Technology decisions tied to business outcomes, not tech for its own sake.
03
Clear accountability
One partner, one number to call. We own the problem until it’s solved.
04
No long-term contracts
Month-to-month engagement. We earn your business every single month.
04Services
What we do
Cybersecurity
ESET-backed endpoint protection, email security, compliance and security advisory.
Microsoft 365 & Azure
Licensing, migration and management by Microsoft 365 and cloud specialists.
Networking & Infrastructure
UniFi-based business networks, fast, stable, secure connectivity across sites.
Backup & Disaster Recovery
Veeam-powered backup with tested recovery plans for real peace of mind.
Business Telephony
3CX cloud telephony, professional call routing, lower costs, work-anywhere.
05Managed environment
An environment you can measure
1,000+
endpoints under management
100s
of Microsoft 365 users supported
Dozens
of business networks managed
24/7
monitoring and proactive maintenance
15 years of managed IT, and client relationships measured in years, not months.
06Our process
How we work
- 1
Discovery
We map your environment, users, risks and priorities.
- 2
Baseline
We standardise, secure and document everything.
- 3
Implementation
We deploy correctly, with minimal disruption.
- 4
Management
We monitor, support and continuously improve.
07Who we serve
Built for businesses that rely on IT
From SMEs to multi-site organisations, across the industries that keep South Africa moving.
- Manufacturing
- Logistics & Warehousing
- Professional Services
- Engineering
- Import & Distribution
- Financial Services
- Retail & Wholesale
- Automotive & Industrial
08Partnerships & technologies
Enterprise-grade technology stack
Microsoft 365
Microsoft 365 specialists
Microsoft Azure
Cloud solutions
ESET
Security partner
Ubiquiti UniFi
Network specialists
Veeam
Backup solutions
Freshdesk
Service management
3CX
Business telephony
Compliance
Cybersecurity advisory
All third-party names and marks are the property of their respective owners.
09Why choose us
Why businesses choose Ping-IT
- South African owned and operated since 2011
- Dedicated helpdesk with clear escalation paths
- Proactive monitoring and maintenance, 24/7
- Cybersecurity-first approach to everything we do
- Microsoft 365 and cloud specialists
- Month-to-month flexibility, no lock-in
- One simple, predictable per-user cost
- Long-term client relationships, measured in years
No noise. No surprises. Just IT that works.
10What our clients say
Rated 4.8 on Google
They treat you like you are their only customer.
Efficient, reliable and professional.
Always a click away, response time is phenomenal.
They take initiative and deliver consistently.
11Engagement model
Simple. Transparent. Scalable.
Per user, per month
One simple, predictable cost per seat. Support, monitoring and management included.
Easy to scale
Add or remove users as your team changes. Your IT costs flex with your business.
No long-term contracts
Month-to-month engagement, flexibility instead of lock-in.
Getting started
- 1. Initial assessment
- 2. Tailored proposal
- 3. Seamless onboarding
12Common questions
Questions we get asked
What does a managed IT service provider actually do?
We take responsibility for your entire IT environment. That means a helpdesk your staff can call, 24/7 monitoring that catches problems before they cause downtime, patching and security, plus planning so your technology keeps pace with your business. You get an IT department without hiring one.
How much does managed IT support cost in South Africa?
Ping-IT charges one predictable price per user, per month. Support, monitoring and management are included, so there are no surprise hourly invoices. The exact rate depends on how many users you have and which services you need, and we quote it after an initial assessment.
Are we locked into a long contract?
No. Ping-IT works month to month. We would rather earn your business every month than hold you to a three year agreement.
Do you support businesses outside Johannesburg?
Yes. On-site support is based in Gauteng, and remote support covers the whole of South Africa. We also deliver project and cloud work nationally, and support clients who have remote or offshore offices.
How quickly do you respond to a support request?
Priority is set by how much of your site is affected. A single user with a workaround is low, a team or shared service being down is medium, and a whole company outage is high. Response targets are agreed in your service level agreement.
Can you work alongside our existing IT person?
Yes. Many clients keep an internal IT person for day to day requests and use Ping-IT for monitoring, security, infrastructure and escalation. We are happy to be the layer behind your team rather than replacing it.
13Get started
Let’s take control of your IT environment.
We’ll assess where you are, and show you exactly where we can improve.
Thanks, we have it.
One of our team will be in touch shortly. If it’s urgent, call us on 010 020 1288.
