Remote support is a service that allows Ping-IT professionals to remotely access and troubleshoot a customer’s computer or other device over the internet. This means that the Ping-IT Technician or Engineer does not need to be physically present at the customer’s location in order to provide support. Instead, the customer can simply provide the us with remote access to their device. This can be particularly helpful for solving technical issues quickly and efficiently, as it allows the our professionals to access the customer’s device and troubleshoot any issues in real time. Additionally, IT remote support can save the customer time and money by eliminating the need for an on-site visit and any disruptions from an IT person.